Privacy Policy for Sunshine Snouts & Co.

1. Introduction

Welcome to Sunshine Snouts & Co. ("we," "us," or "our"). We are committed to protecting the privacy of our customers and users ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and customer portal.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data You Provide to Us:

• Contact Information: Your name, email address, phone number, and physical address.
• Account Credentials: Username (which may be your email) and password (which is stored in a hashed format) for your customer account.
• Pet Information: Details about your pets, such as pet name, breed, size, health details, and any specific notes you provide.
• Emergency Contact Information: Name, relationship, and phone number of an emergency contact you provide.
• Booking Information: Details related to your appointments, such as service dates, time slots, number of pets, specific requests or comments, and opt-in choices for communications related to bookings (e.g., SMS reminders).
• Communication Preferences: Your preference for receiving SMS notifications (SMS Opt-In).
• Customer Notes & Preferences: Any general preferences or notes you provide to us regarding your service needs.
• Documents: If you upload documents related to your pet (e.g., vaccination records), we will store these files as directed by you.

Data Collected Automatically (if you use our website/portal):

We may automatically collect certain information when you access our website or customer portal, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our website.

Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to help customize our services and improve your experience. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your account.
• Schedule, confirm, and provide pet grooming and other requested services.
• Communicate with you regarding your account, appointments, and services (e.g., confirmations, reminders, service updates).
• Respond to your inquiries and provide customer support.
• Send you SMS messages related to your appointments and our services, if you have opted-in to receive them.
• Send you marketing communications about Sunshine Snouts & Co.'s news, special offers, and other services, only if you have explicitly opted-in to receive such communications. You can opt-out of these communications at any time (see "Your Rights and Choices" below).
• Process transactions and send you related information, including confirmations and invoices (if applicable).
• Maintain a record of your pets and their specific needs to provide tailored care.
• Maintain internal records and analyze usage to improve our services.
• Comply with legal obligations and protect the security and integrity of our services.
• Resolve disputes and troubleshoot problems.

4. How We Share Your Information (and How We Don't)

We value your privacy and handle your information with care.

• We Do Not Sell Your Personal Information: We will not sell, rent, or lease your personal information to third parties for their marketing purposes.
• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., SMS gateway providers for sending appointment reminders, email service providers for newsletters if you opt-in). These third parties are obligated to protect your information and are restricted from using your personal information in any way other than to provide services for Sunshine Snouts & Co.
• Legal Requirements and Safety: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us; (b) protect and defend our rights or property; (c) act under exigent circumstances to protect the personal safety of users of our services, or the public; or (d) protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will take steps to ensure that any acquiring entity will continue to honor the commitments made in this Privacy Policy.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. This includes measures such as secure servers, encryption of passwords, and access controls to limit who can access your information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.

6. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

If you choose to delete your account, your personal information will be marked as deleted in our active databases. We may retain some of your information as necessary to comply with our legal obligations (e.g., for tax and accounting purposes), to resolve disputes, to enforce our agreements, or for legitimate business purposes like backup and archival systems, for a reasonable period. After such time, your information will be anonymized or securely disposed of.

7. Your Rights and Choices

You have certain rights and choices regarding the personal information we collect and maintain about you:

• Access and Update: You can review and update your account information (including your name, email, phone number, address, pet details, SMS preferences, and emergency contact information) at any time by logging into your customer dashboard.
• Communication Opt-Outs:
  • Marketing Communications: If you have opted-in to receive marketing communications from us, you can opt-out at any time by following the unsubscribe instructions provided in those communications or by contacting us directly.
  • SMS Notifications: You can manage your SMS opt-in preferences for appointment-related messages through the "My Account" section of your customer dashboard.
• Account Deletion: You can request to delete your account through the "My Account" section of your customer dashboard. As noted in "Data Retention," this will mark your account and associated personal data for deletion according to our policies.
• Cookies: You can typically remove or reject cookies through your browser settings.

If you have questions about your rights or wish to make a request not covered by the dashboard, please contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 13 (or a higher age threshold as required by applicable law). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information. If you believe we might have any information from or about a child, please contact us.

9. Third-Party Links

Our services or communications may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For significant changes, we may also notify you through other means, such as by email.

11. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Sunshine Snouts & Co.
241 N Hunt Club Blvd, Ste 133, Longwood, FL 32779
(407) 701-9120
contact@sunshinesnouts.co